Return and Refund Policy
Return and Refund Policy
Last updated: July 2026
At Seedcare, we take pride in the quality of every product we sell. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Returns
You may request a return within 7 days of delivery if:
- The product received is damaged, broken, or leaking
- You received the wrong product or wrong quantity
- The product is expired or near expiry (less than 30 days remaining)
- The product quality does not match our stated standards
Non-returnable items: - Products that have been opened, used, or partially consumed - Products returned without original packaging - Perishable items beyond 7 days of delivery - Orders placed during sale/discount events (exchange only)
2. How to Initiate a Return
- Contact us within 7 days of delivery via WhatsApp 7788088083 or email sales@seedcare.in
- Share your Order ID and a clear photo or video of the damaged/wrong product
- Our team will review within 24-48 hours
- Once approved, we arrange reverse pickup at no cost to you
3. Refund Timeline
| Payment Method | Refund Timeline |
|---|---|
| UPI / Net Banking / Debit Card | 5-7 business days |
| Credit Card | 7-10 business days |
| Cash on Delivery | 5-7 business days via Bank Transfer/UPI |
| Store Credit | Within 24 hours |
4. Exchange Policy
- Exchange available for same product or product of equal value
- Request within 7 days of delivery
- Exchanged product dispatched within 2-3 business days after return received
5. Cancellation Policy
Before Dispatch: Cancel within 2 hours of placing order for full refund.
After Dispatch: Cannot cancel. Initiate return after delivery.
6. Damaged in Transit
If package arrives damaged, take a photo/video immediately and contact us within 48 hours. We will arrange full replacement or refund at no cost.
7. Contact Us
- WhatsApp: 7788088083 (9 AM - 6 PM, Mon-Sat)
- Email: sales@seedcare.in
- Response time: Within 24 hours on business days